Return And Exchange Policy

At theleathersensation.com, we strive to ensure customer satisfaction with every purchase. We understand that sometimes a return or exchange may be necessary. Please read the following guidelines regarding our Return and Exchange Policy:

1. Refundable

  • Return/Replacement & Refund are accepted only within 14 days from the delivery date.
  • Only defective items will be entertained for return and replacement.
  • The item(s) must be unused, in their original condition, and with all original tags and packaging intact.
  • For hygiene reasons, certain items such as intimate leather accessories or items that come into direct contact with intimate areas may not be eligible for return or exchange. Please refer to the specific product description for any applicable restrictions.

2. Non-Refund

  • Products Sold in SALE & DISCOUNT are Non-Refundable unless the product has a defect.
  • Worn or altered items can not be returned.
  • Made to Measure & Full Customized Leathers are not refundable or replaceable.

3. How to Returns:

  • First of all, get approval for Return/Replacement, Request a Return
  • Contact Customer Service: If you wish to return an item, please contact our customer service team within 14 days of receiving your order. You can reach us via email or phone, and our friendly representatives will assist you with the return process.
  • Provide Order Details: When contacting us, please provide your order number and details of the item(s) you wish to return or exchange. This will help us expedite the process and ensure a smooth resolution.
  • If you receive a defective or incorrect leather BDSM item, please contact our customer support within 14 days of receiving the product to report the issue. We may request supporting evidence, such as clear photographs, to assess the issue and determine the appropriate resolution.

5. Refunds:

  • Refunds will be issued in the original form of payment used for the purchase, excluding any shipping fees.
  • Refunds will be processed within approximately 7 to 10 working days after we receive your return.
  • A refund will be made to your original payment method, i.e., PayPal or Stripe
  • Refunds for returns of defective or incorrect items will include the return shipping costs.

Thank you for choosing theleathersensations.com for your leather BDSM needs.